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Returns & Refunds

Last updated 9 October 2026

"If a print arrives damaged, defective, or isn't what you ordered, tell us. We'll replace it or refund you in full."

Report an issue promptly

Please contact us as soon as you notice an issue so we can help.

Postage covered if needed

If we require a return to resolve an issue, we provide a prepaid shipping label.

Refund or replacement

Your choice, once the issue is verified.

Prints — unframed and framed

Every print is made to order by our production partner. We help where something has gone wrong with your order. We do not accept change-of-mind returns.

This policy does not exclude, restrict or replace your rights under the Australian Consumer Law or other applicable consumer laws. The examples below do not limit those rights, and there is no fixed 30-day cutoff for consumer guarantee claims.

Examples of issues we help with

  • Damaged in transit. The print or frame arrives with visible damage.
  • Print defect. Colour issues, banding, or other production faults.
  • Wrong item. The size, material, frame colour, or photograph doesn't match your order.
  • Lost in transit. The order doesn't arrive within the expected delivery window.

How to report an issue

  1. Email hello@rhyswyles.com as soon as you notice an issue with your order.
  2. Include your order number and a description of the issue, with photos of any damage, defect, or incorrect item where possible.
  3. We verify with our production partner, and arrange a replacement or full refund — usually without needing the print sent back.
  4. If a return is required, we send a prepaid shipping label.

Change of mind and customer-caused damage

We do not accept change-of-mind returns or cover damage caused by your handling, hanging, or display. This does not affect your applicable consumer rights.

  • Change of mind — a size, material, frame colour, or photograph you've chosen and decided against on delivery.
  • Damage caused by your handling, hanging, or display after delivery.

Print quality guarantee

Every print is produced on premium 240gsm lustre photo paper using 12-colour giclée printers and pigment-based archival inks. If a print arrives with a production defect — colour issues, banding, misprint, or damage — contact us and we'll arrange a replacement or full refund.

Refund processing

Refunds go back to the original payment method. Allow 5–10 business days for the refund to appear on your statement once it's been approved.

Need to start a return?

Email hello@rhyswyles.com with your order number. We aim to respond within 24 hours.

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