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Returns & Refunds

Last updated 1 April 2026

"If a print arrives damaged, defective, or isn't what you ordered, tell us. We'll replace it or refund you in full."

30 days to report

Damaged, defective, or incorrect prints, reported within 30 days of delivery.

Free return shipping

We cover postage with a prepaid label on eligible returns.

Refund or replacement

Your choice, once the issue is verified.

Prints — unframed and framed

Every print is made to order by our production partner. We accept returns where something has gone wrong in production or transit — not for change of mind.

What we cover

  • Damaged in transit. The print or frame arrives with visible damage.
  • Print defect. Colour issues, banding, or other production faults.
  • Wrong item. The size, material, frame colour, or photograph doesn't match your order.
  • Lost in transit. The order doesn't arrive within the expected delivery window.

How to report an issue

  1. Email hello@rhyswyles.com within 30 days of receiving your order.
  2. Include your order number and photos of the damage, defect, or incorrect item.
  3. We verify with our production partner, and arrange a replacement or full refund — usually without needing the print sent back.
  4. If a return is required, we send a prepaid shipping label.

What we can't cover

Because every print is produced to order, we can't accept returns for:

  • Change of mind — a size, material, frame colour, or photograph you've chosen and decided against on delivery.
  • Prints damaged through handling, hanging, or display after delivery.
  • Issues reported more than 30 days after the order was delivered.

Print quality guarantee

Every print is produced on premium 240gsm lustre photo paper using 12-colour giclée printers and pigment-based archival inks. If a print arrives with a production defect — colour issues, banding, misprint, or damage — contact us within 30 days and we'll arrange a replacement or full refund.

Refund processing

Refunds go back to the original payment method. Allow 5–10 business days for the refund to appear on your statement once it's been approved.

Need to start a return?

Email hello@rhyswyles.com with your order number. We aim to respond within 24 hours.

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